FAQs

1. Is your jewelry really 925 Sterling Silver?

Yes, absolutely! Every piece of jewelry at Kriz is handcrafted using authentic 925 Sterling Silver. This means it contains 92.5% pure silver mixed with alloys for durability.

2. Are the block prints on your bags and apparel authentic?

Yes. We are based in Jaipur, the heart of traditional printing. All our Bags, Kaftans, and Quilts are made using authentic Hand Block and Screen Print techniques by local artisans.

3. How much do you charge for shipping?

We offer FREE Shipping on all orders across India. There are no hidden costs or extra delivery charges.

4. How long will it take to receive my order?

• Jewelry: 5 to 7 business days.

• Bags & Textiles: 3 to 5 business days. As soon as your order is dispatched from Jaipur, we will share a tracking link with you.

5. Can I return my product if I don’t like it?

We accept returns only in case of manufacturing defects or damages during transit. To process a return, a clear unboxing video is mandatory. Please notify us within 7 days of delivery.

6. Do you offer Wholesale or Bulk orders?

Yes, we do! Since we are manufacturers, we can provide bulk quantities for Jewelry, Bags, Kaftans, and Home Decor at wholesale prices. Please contact us on WhatsApp at +91 7073601290 or email us at premkumar809423@gmail.com for inquiries.

7. How do I take care of my Silver Jewelry?

To keep your 925 Silver shining:

• Avoid contact with perfumes, hairsprays, and lotions.

• Store it in an airtight zip-lock bag when not in use.

• Clean it gently with a soft silver polishing cloth.

8. How do I track my order?

Once your order is shipped, we will send you a tracking ID via WhatsApp and Email. You can use this ID on our shipping partner’s website to see the live status of your parcel.